Returns & Refund Policy

At Singwall.shop, customer satisfaction is important to us. If your wall décor purchase does not meet your expectations, you may request a return or exchange for eligible physical items within 30 days of delivery.

Eligibility Requirements

Returned items must meet all of the following conditions:

  • The product must be unused and in its original condition

  • All original packaging, accessories, and included hardware must be returned

  • Proof of purchase, such as an order confirmation or receipt, is required

  • The item must not be customized beyond the standard options offered on the product page

Return Authorization Process

All returns require prior approval. To begin the process, contact us at contact@singwall.shop. Once your request is reviewed and approved, you will receive:

  • A prepaid return shipping label

  • Step-by-step packing and return instructions

  • A Return Authorization Number (RA#), which must be clearly visible on the outside of the package

Returns submitted without authorization will not be accepted or processed.

Damaged or Incorrect Deliveries

If your order arrives with any issues, please contact us promptly. This includes:

  • Items that are damaged during shipping (including frames, prints, or packaging)

  • Incorrect products, sizes, designs, or colors

  • Missing parts or mounting hardware

We will assess the situation and provide an appropriate resolution.

Non-Returnable Items

Certain products are not eligible for return:

  • Custom or personalized items, including those with added text or images

  • Clearance or final sale items

  • Products that have been damaged after delivery due to misuse or improper handling

Exchanges

If you wish to exchange an item, you must first complete the return process for the original product. A new order should then be placed separately. Any approved refund or credit may be used toward the replacement purchase.

Refund Timeline

Once your returned item is received and inspected (typically within 3–5 business days), we will notify you of the outcome. If approved, the refund will be issued to your original payment method within 5–7 business days. Please note that your bank or payment provider may require an additional 3–10 business days to complete the transaction.

Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Email: contact@singwall.shop
Phone: +1 318 891 6725
Address: 1200 N 18th St, Monroe, LA 71201, USA